In accordance with Article 6 GDPR, we provide the following information on which data we collect and how we use it

Nature, scope and purpose of collection and use of personal data.

I (Jörg Bergs) collect data specifically for order processing. Customer data that is recorded in the inventory control system when a purchase is made is deleted after our duties to keep records under tax law end, but not before.

In detail, my team and I collect the following data:

  • Automated web analytics are collected on our website by a service provider (Webalizer). When you access our site, your browser transmits a range of technical data, which is entered into the log. Your browser ID and domain, the file name, the time and date of retrieval, and the data volume transmitted are stored. This log data does not contain any personal references. This data is used for website statistics and troubleshooting, and is not passed on to third parties. The use of web analytics enables us to optimise and protect our website. We do not directly observe our users as identifiable persons at any time.
  • uses cookies to identify which language you have selected. Cookies are also used when subscribing to the newsletter. Our website was created using WordPress. WordPress also uses cookies when doing so. The MeinFilmLab site can be used without any cookies at all. Cookies are small text files that are collected via your browser and temporarily stored on your hard drive. In your browser settings you can see details of which cookies are used and you can delete them there too. The advantage of cookies is that you, as the user, have full control over them. You can delete your cookies at any time, or choose not to accept cookies at all (by blocking them in your browser). For the online shop we also use session cookies. Session cookies are information units in which a random identification number (session ID) is stored. With session cookies, we can provide shopping cart content, which, for example, makes it possible to maintain a login session. The processing is based on our legitimate interest in a needs-based programming, as well as the evaluation of our statistics on the website and the fact that your legitimate interests do not predominate (Art. 6 para. 1 lit. f DSGVO).

  • Only an email address is used when subscribing to the newsletter. This email can be made anonymous. You can view, amend, delete or block your data or revoke your consent at any time. Send us an email at

  • Our orders are processed off the website (offline). To place an order, you simply need to complete our order form and send this is in – signed – with the film. Our General Terms and Conditions are provided on the order form. You accept our General Terms and Conditions by providing your signature. Without a signature, we will not carry out the order.
  • When you place an order, we record your name, your address, your email, your telephone number and your website, if applicable, in our inventory control system. This data is used for invoicing in the legally correct way and to send your materials back. This data is not passed on to third parties.
  • Your data will be available for download as a ZIP file on our web server for approx. 20 days (unless a data storage device by post was ordered). The data is designated a long random number. All ZIP files are deleted from the web server after approx. 20 days, including the images on our computer. You will receive the link to this file by email once the order is complete. If you consider this method of processing too unsecure, please select the data storage device option. We will then send all your images to you by post and your data will be uploaded to our Internet server.

Processing in countries outside the European Union or European Economic Area

We provide links to our Facebook and Instagram profiles on our website. This website uses the “Facebook Pixel” of Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA (“Facebook”). This feature is intended to present to visitors of this website, as part of their visit to the social network Facebook, interest-based advertisements (“Facebook Ads”). For this purpose, the Facebook pixel of Facebook was implemented on this website. Via this pixel, an ID number is assigned to your device when you visit the website and transmitted to Facebook. If you then visit Facebook, Facebook can recognize your device via the assigned ID and play targeted advertising. If you are logged into our Facebook user account when visiting our website, Facebook may be informed that you have visited our website and Facebook may assign this information to your personal Facebook user account. For more information on the collection and use of data by Facebook, as well as your rights in this regard and ways to protect your privacy, please refer to the privacy policy of Facebook at

The processing takes place through Facebook in the USA. The Facebook Inc. is after the EU-U.S. Privacy Shield certified. For the US, the European Commission has decided by decision of 12.7.2016, that under the regulations of the EU-U.S. Privacy Shields an appropriate level of data protection exists (adequacy decision, Art. 45 DSGVO). Learn more about Facebook certification here:

You can personalize the use of the Facebook pixel.

The use of the Facebook pixel is based on our legitimate interest in a needs-based programming, as well as the evaluation of our statistics of the website and the fact that your legitimate interests do not predominate (Article 6 (1) f DSGVO, § 15 para TMG).

This site uses fonts provided by Google (free Google Web Fonts). When you visit our website, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. To do this, your browser needs to connect to Google’s servers. As a result, Google learns that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a consistent and attractive presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. If your browser does not support web fonts, standard fonts will be used by your computer. More information about Google Web Fonts can be found at and in Google’s Privacy Policy:

To protect yourself against the unwanted use of data we recommend using Ghostery, a program that does not allow trackers, cookies and other undesirable programs. The plug-in can be integrated into all major browsers as an add-on. It is installed at your own risk.

Information, deletion, amendment of data and cancellation

When you place an order, you give us your personal data and we carefully record in our inventory control system. This data is used for order processing and, as mentioned above, is deleted after duties to keep records under tax law end, but not before.


If you would like information on your data, please write to us (Jörg Bergs, MeinFilmLab, Broichstr. 5, 52393 Hürtgenwald). We would be happy to provide you with this information.


Your data will be deleted after the legal retention period has lapsed. If you wish to unsubscribe from the newsletter, you can do so using the corresponding link in the newsletter itself or you can write to us (Jörg Bergs, MeinFilmLab, Broichstr. 5, 52393 Hürtgenwald) and we will then delete it.

Amendment of data

If your data has been recorded incorrectly, please write to us (Jörg Bergs, MeinFilmLab, Broichstr. 5, 52393 Hürtgenwald). We will amend your data.


Right of cancellation for consumers

(A consumer is any natural person who enters into a legal transaction for purposes which cannot predominantly be attributed to either their commercial or independent professional activity.) Cancellation policy

Right of cancellation

You have the right to cancel this agreement within one month, without providing a reason.

The cancellation period begins one month from the day on which we receive your films/data and confirm receipt.

To exercise your right of cancellation you must inform us (Jörg Bergs, MeinFilmLab, Broichstr. 5, 52393 Hürtgenwald, 02429 9090566, of your decision to cancel this agreement by means of an unambiguous declaration (e.g. a letter sent by post, fax or email).

To meet the cancellation deadline, it is sufficient to send us notification of your intent to exercise your right of cancellation before the cancellation deadline.

The right of cancellation will lapse for agreements

– to supply prints if these have already been made;

– on film processing if you have paid the invoice and we have already begun to perform the service (development and/or scan).

Consequences of cancellation

You can cancel the agreement prior to performance. When you receive our confirmation email with the invoice, you can exercise your right of cancellation from this agreement immediately. By paying the invoice, you accept the agreement and you can no longer cancel it, because the development, digitalisation and/or production of photos is a personalised service.

If you cancel this agreement, we must immediately refund you all payments that we have received from you within no more than fourteen days from the date on which we received notification of cancellation of this agreement, except for delivery charges. For this refund we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; undeveloped films will be sent back to you in a parcel with a tracking number.

Right to complain to a regulatory authority

The EU Commission provides a platform for online dispute resolution on the Internet at the following link:

This platform serves as the contact point for extra-judicial resolution of disputes from online purchasing or service agreements in which a consumer is involved.

Data portability Article 20 GDPR

We would be happy to provide your personal data to you in a structured machine-readable format. Please write to us (Jörg Bergs, MeinFilmLab, Broichstr. 5, 52393 Hürtgenwald) and we will supply you with your data on a data storage device. If you cannot come to the store to collect your data in person, we will send it to you by registered post, with the option to have it delivered to addressee only. Your data is converted and prepared free of charge. If you wish the data to be sent to you by post, we will invoice you for delivery.

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